rtk10 Privacy Policy
Your privacy matters at rtk10. This policy explains exactly what personal data we collect from players across Bangladesh, how we use it, who we share it with, and the rights you hold over your own information. We are committed to transparency, data security, and responsible handling of your personal information at every step.
How rtk10 Approaches Your Data
Before reading the full policy, here are the six core principles that guide how rtk10 handles personal data for all players registered in Bangladesh and beyond.
Transparency First
rtk10 is open and honest about what data we collect, why we collect it, and how long we keep it. We do not hide data practices in confusing legal language — this policy is written to be understood by all players.
Security by Design
All data stored and transmitted via the rtk10 platform is protected by industry-standard SSL encryption. Access to personal data is restricted to authorised rtk10 personnel on a strict need-to-know basis, with audit logging in place.
Purpose Limitation
Data collected by rtk10 is used only for the specific purposes described in this policy. We do not repurpose your data for unrelated activities, and we do not sell your personal data to third-party advertisers or data brokers under any circumstances.
Data Minimisation
rtk10 collects only the minimum data necessary to provide our services, meet our legal obligations, and protect the integrity of the platform. We do not request information that is not required for the fulfilment of these purposes.
Your Rights Are Protected
Players have the right to access, correct, and in certain circumstances request the deletion of personal data held by rtk10. We respond to all verified data subject requests within 30 days of receipt. See Section 10 for the full list of your rights.
No Unsolicited Marketing
rtk10 will only send you promotional communications where you have given explicit consent to receive them. You may withdraw that consent and unsubscribe from all marketing messages at any time by contacting rtk10 support or updating your account preferences.
Introduction & Scope of This Policy
This Privacy Policy ("Policy") describes how rtk10 ("rtk10", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "Player", "User") who visit, register on, or interact with the rtk10 website and associated services accessible at rtk10.io and its subdomains (the "Platform").
This Policy applies to all personal data processed in connection with your use of the Platform, including data provided during account registration, during the deposit and withdrawal process, during gameplay, and during any communications with the rtk10 support team. It applies to all players located in Bangladesh and any other jurisdiction from which the Platform is accessed.
This Policy is to be read alongside the rtk10 Terms and Conditions available at /terms-conditions. In the event of a conflict between this Policy and the Terms and Conditions in matters relating to data protection, this Policy shall prevail.
Data Controller
rtk10 acts as the data controller in respect of all personal data collected from players who use the Platform. As data controller, rtk10 determines the purposes and means by which your personal data is processed. All enquiries relating to data protection, including requests to exercise your privacy rights, should be directed to the rtk10 support team using the contact information provided in Section 14 of this Policy.
rtk10 operates the Platform as an offshore online gambling service. Players are responsible for ensuring compliance with any local laws applicable to them in their own jurisdiction. rtk10's data processing activities are guided by internationally recognised data protection standards and best practices, including principles drawn from the General Data Protection Regulation (GDPR) framework.
Personal Data We Collect
rtk10 collects the following categories of personal data from players who use the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID / passport number | Registration; KYC verification |
| Contact Data | Email address, phone number, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, etc.) | Registration; account updates |
| Financial Data | bKash / Nagad / Rocket / Upay account identifiers, deposit and withdrawal history, transaction amounts in BDT | Deposits; withdrawals; KYC |
| Technical Data | IP address, browser type and version, operating system, device identifiers, session tokens, time zone (Bangladesh Standard Time UTC+6) | Every site visit; login events |
| Gameplay Data | Game history, bet amounts, win/loss records, sports betting activity (including cricket and BPL / IPL markets), session durations | During active gameplay and betting |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When contacting support |
| Marketing Preferences | Consent status for promotional emails, SMS opt-in / opt-out records | Registration; subsequent updates |
How We Collect Your Data
rtk10 collects personal data through the following means:
- Direct collection: Data you provide to us voluntarily when registering an account, completing identity verification, making deposits or withdrawal requests, participating in promotions, and contacting support.
- Automated collection: Data collected automatically as you interact with the Platform, including via cookies, session tracking, server logs, and analytics tools. This includes your IP address, device information, and navigation behaviour.
- Third-party sources: Data received from payment service providers (bKash, Nagad, Rocket, Upay, and bank partners) to verify transactions and support fraud prevention. We may also receive identity verification data from third-party KYC service providers where applicable.
- Inferred data: Data we derive from analysis of your account activity, including betting patterns and responsible gaming risk indicators, used solely to improve the service and to fulfil our player protection obligations.
How We Use Your Personal Data
rtk10 uses the personal data we collect for the following purposes:
- To create, maintain, and administer your rtk10 player account, and to verify your identity and eligibility to use the Platform (including age verification to confirm that you are 21 years of age or older).
- To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain an accurate transaction history in your account.
- To deliver the games, sports betting markets, and other features available on the Platform, including cricket betting covering BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures.
- To detect, investigate, and prevent fraud, money laundering, unauthorised account access, and other prohibited conduct as set out in the rtk10 Terms and Conditions.
- To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and responsible gaming obligations.
- To provide customer support through English-language live chat and email, and to maintain records of support communications.
- To send you account-related communications including transaction confirmations, security alerts, and policy update notifications.
- To send you promotional communications about rtk10 bonuses, offers, and new features, where you have provided explicit consent to receive such communications. You may withdraw consent at any time.
- To analyse Platform usage, improve our services, and develop new features and products for Bangladeshi players.
- To enforce our Terms and Conditions, including investigating disputes and taking action in response to breaches of those Terms.
Legal Basis for Processing
rtk10 processes your personal data on the following legal bases, consistent with internationally recognised data protection standards:
- Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player, including account management, payment processing, and service delivery.
- Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification, anti-money laundering obligations, and responsible gaming requirements.
- Legitimate interests: Processing carried out in the pursuit of rtk10's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
- Consent: Processing based on your explicit consent, specifically in relation to marketing communications. Where consent is the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Cookies & Tracking Technologies
rtk10 uses cookies and similar tracking technologies on the Platform to ensure its proper functioning, to improve the user experience, and to gather analytics data that helps us understand how players interact with our services. The following types of cookies may be in use:
- Strictly necessary cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit. These cannot be disabled without impairing Platform functionality.
- Functional cookies: Used to remember your preferences, such as language settings and account display options, to provide a more personalised experience.
- Analytics cookies: Used to collect anonymised data about how players navigate the Platform, including pages visited, session duration, and error events. This data is used to improve Platform performance.
- Security cookies: Used to detect and prevent fraud, including identifying unusual login patterns that may indicate unauthorised account access attempts.
Most browsers allow you to control or disable cookies through their settings. Please be aware that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including your account dashboard.
Data Retention
rtk10 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal / AML compliance |
| Financial transaction records | 7 years from transaction date | Financial regulatory obligations |
| KYC / identity verification documents | 5 years from account closure | AML and fraud prevention |
| Gameplay and betting history | Duration of account + 3 years after closure | Dispute resolution; responsible gaming |
| Support communications | 3 years from last communication | Quality assurance; dispute evidence |
| Marketing consent records | Until consent withdrawn + 2 years | Demonstrating lawful marketing basis |
| Technical / log data | Up to 12 months | Security monitoring; fraud detection |
When personal data is no longer required, it is securely deleted or anonymised in accordance with rtk10's internal data lifecycle management procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.
Your Privacy Rights
As a player whose personal data is processed by rtk10, you hold the following privacy rights. rtk10 will respond to all verified requests within 30 days of receipt:
Right of Access
You may request a copy of all personal data rtk10 holds about you, along with information about how it is being used and stored.
Right to Rectification
You may request the correction of any inaccurate or incomplete personal data held in your rtk10 account. Minor updates may be made directly in your account settings.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rtk10's legal retention obligations.
Right to Restrict Processing
You may request that rtk10 temporarily restrict the processing of your personal data while an accuracy dispute or objection is being investigated.
Right to Data Portability
Where processing is based on your consent or on a contract, you may request that rtk10 provide your personal data in a structured, machine-readable format.
Right to Object
You may object to the processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing or service improvement purposes.
Right to Withdraw Consent
Where processing is based on consent (e.g., marketing emails), you may withdraw your consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint
If you believe your data has been processed unlawfully, you have the right to raise a formal complaint with rtk10 directly using the contact details in Section 14.
Data Security Measures
rtk10 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Industry-standard TLS/SSL encryption for all data transmitted between your device and the rtk10 Platform.
- Encryption of sensitive personal data at rest, including payment information and identity documents.
- Role-based access controls ensuring that only authorised rtk10 personnel can access personal data, strictly limited to what is required for their job function.
- Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
- Two-factor authentication options available to all players for account login, strongly recommended for enhanced account security.
- Comprehensive audit logging of access to personal data and administrative systems.
- Staff training on data protection responsibilities and information security best practices.
Minors & Age Policy
The rtk10 Platform is strictly for adults aged 21 years or older. rtk10 does not knowingly collect personal data from individuals under the age of 21. Account registration requires the player to confirm their date of birth, and rtk10 reserves the right to request documentary proof of age at any time.
If rtk10 becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, any balance will be forfeited, and all personal data associated with that account will be securely deleted in accordance with this Policy and our Terms and Conditions. If you are a parent or guardian and believe your child has registered an rtk10 account, please contact support immediately at the address provided in Section 14.
Changes to This Privacy Policy
rtk10 reserves the right to update or amend this Privacy Policy at any time. Any changes will take effect immediately upon publication of the revised Policy on the Platform. The "Last Updated" date at the top of this page will be revised accordingly to reflect the date of the most recent changes.
Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — rtk10 will notify registered players by email to the address on file with their account, or by displaying a prominent notice on the Platform at the time of login. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
We encourage you to review this Policy periodically to stay informed about how rtk10 protects your personal information. If you disagree with any changes made to this Policy, you must stop using the Platform and may request account closure by contacting the rtk10 support team.
Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which rtk10 processes your personal data, please contact the rtk10 Data Protection team using the following details:
Email: [email protected] (plain text — not a clickable link)
Support hours: 24/7, English-language support available
Response time: Within 30 days of receipt of a verified request
When submitting a data-related request, please include your registered rtk10 username, the email address associated with your account, and a clear description of your request. rtk10 will verify your identity before processing any request in order to protect the security of your personal data.
If you are not satisfied with how rtk10 has handled your privacy concern after raising it with us directly, you have the right to escalate your complaint to the relevant data protection authority or supervisory body in your jurisdiction. rtk10 is committed to resolving all privacy concerns fairly, transparently, and in good faith.
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